Privacy Policy

Privacy Policy

Data Protection

Following Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016, concerning the protection of natural persons concerning the processing of personal data and the free movement of such data (General Data Protection Regulation, GDPR), we inform you that the personal data provided will be processed by the owner of this website for the following purposes:

  1. Customer Service / Contact:The data you provide will be used to respond to inquiries or requests and to provide the services you request.

  2. Newsletter Subscription:Your data will be processed to manage the delivery of commercial information, offers, and promotions related to our hotel via email, SMS, or other electronic means.

  3. Reservations:Personal data provided for reservations will be used to manage them. Additionally, this data may be used to compile internal statistics aimed at improving our services.

Data Retention

Personal data will be retained as long as our business relationship continues. Once this relationship ends, the data will be blocked for the legally required period and made available exclusively to courts and tribunals to address potential claims. After this period, the data will be deleted.

Legal Basis for Processing

The processing of your data is based on the fulfillment of contractual obligations undertaken when requesting our services. For sending informational or promotional communications, your consent will be required, which you may withdraw at any time without affecting the lawfulness of the processing carried out before withdrawal.

Exercise of Rights

You may exercise your rights to access, rectify, delete, oppose, and limit the processing of your data by contacting us at reservas@sunquest.com or by post at C/ Barranco, 5 Estepona (Málaga)You will need to complete a form that we will provide and submit it along with a copy of your ID or passport.

Si considera que no hemos atendido adecuadamente su solicitud, puede presentar una reclamación ante la Agencia Española de Protección de Datos: www.agpd.es.

Cookies Policy

Please refer to our cookies policy for detailed information about the use of cookies on our website.

Visit Logs

Each time you access our server, your IP address and the pages visited will be recorded. These details will be stored in a log file for statistical purposes and to analyze website traffic.

Hyperlinks

This website contains links to pages managed by third parties. These links are provided solely for your convenience. We are not responsible for the content or services offered on these external pages.

If you wish to link to our website, you must comply with the following conditions:

  • The link must be directed to the homepage.

  • Partial or full reproduction of the site's content is not permitted.

  • The originating page must not contain illegal content or anything contrary to public morals.

  • Links that may mislead users about the relationship between the parties are not allowed.

General Terms of Use and Booking

  1. User Responsibility::

    • Users must be of legal age and provide accurate, complete, and concise information when making reservations.

    • Users are responsible for informing third parties whose data they provide about the content of this policy.

  2. Reservation Confirmation:

    • Once a reservation is made, the corresponding electronic document will be stored and accessible to the customer at any time.

    • Making a reservation implies acceptance of the rates and availability conditions established at the time of booking.

  3. Card Details::

    • The credit card details provided will be used exclusively to guarantee the reservation. Payment will be made at the hotel.

    • In the event of late cancellations or no-shows, the charges outlined in the rate conditions will apply.

  4. Prices::

    • Prices include VAT and specified services. They do not include additional services such as transfers, minibar, calls, etc.

  5. Check-in and Check-out::

    • Check-in time: from 2:00 PM.

    • Check-out time: by noon unless otherwise agreed with the hotel.

Hotel Responsibility

  • Accessing this website does not imply a direct commercial relationship between the user and the hotel. Our website acts as an intermediary for room reservations.

  • We reserve the right to modify, suspend, or temporarily interrupt access to the website without prior notice.

Travel Documentation

It is the customer’s responsibility to have the necessary documentation for their trip (ID, passport, visa, etc.). The hotel is not responsible for expenses or issues arising from non-compliance with this requirement.

Applicable Law and Jurisdiction

All matters related to this website are governed by Spanish law. The parties submit to the corresponding Courts and Tribunals, expressly waiving any other jurisdiction that might apply.